At Royal Resort we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.
We recognize that privacy is important to our guests, and hence Royal Resort’s Global Privacy Policy explains our practices regarding personal information we collect when you visit our hotels, restaurants, bars, our website, when you fill up a form and become member of our loyalty programs.
We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we assume, your acceptance to the practices described in this policy document.
Personal information collected by Royal Resort from its members / guests
There are a number of situations in which your personal information may be gathered by Royal Resort to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from Royal Resort, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; member number of our loyalty programmes, membership numbers of frequent flyer or travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at Royal Resort, your transaction history at Royal Resort; offers you have availed of from third party marketers in response to communication from Royal Resort. We may also record details on guests who have stayed or dined with you at Royal Resort, including their names and contact details.
Besides the above, we may also collect the following:
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.
We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless you volunteer it. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine with Royal Resort.
How does Royal Resort use the personal information collected from its guests?
Your privacy is of utmost importance to us and we take it very seriously. We do not sell or rent your contact information to other marketers. We use your personal information to provide you with the services you request from Royal Resort, to help you make reservations, to provide you with information about conferences and events at Royal Resort, to send you promotional material on Royal Resort services by email, direct mail and phone, to conduct surveys from time to time, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at Royal Resort.
How does Royal Resort share the personal information collected from its guests, including with third parties Within the Royal Resort Group:
As a global company, to ensure that you enjoy the same level of service across all our Hotels and luxury residences, owned or operated around the world, we may share your personal information with hotels within Royal Resort Group around the world. While doing so, Royal Resort will ensure that your personal information is handled and safeguarded as per this policy.
Non-personal or anonymous information collected by Royal Resort
Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites karmagroup.com or third parties with whom Royal Resort has contracted to provide services, non-personal information, like, list of website pages visited by you, could be collected. Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.
We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when you visit our site. Non-personal information like the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you visited from, can be identified, which can be used to enhance your online experience by understanding your web usage patters.
We may use or disclose non-personal information for any purpose from time to time since this does not personally identify you. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information as per this policy.
Links to websites of third party marketers
From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. Royal Resort has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
If at some point in the future our websites contain links to third parties’ websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and we strongly advise you to read the privacy policies of websites that you visit before submitting personal information.
Royal Resort’s policy regarding protection of its guests’ personal information
Royal Resort takes precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
How long does Royal Resort retain your personal information?
Royal Resort will retain your personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.
Dos & Don’t to ensure your security
Policy Modifications
Royal Resort may update its privacy policy from time to time without prior notice and posted on the website.
Get in touch for any clarifications
If you have any questions or concerns about this policy, please get in touch with us at karmaodyssey.india@karmagroup.com